Terms of delivery

1. About these terms and who you book from

These terms apply to every booking made through tuparent.com and our other booking channels, and they set out who is responsible for what.

Tuparent Oy ("Tuparent", "we") manages bookings and customer service for holiday properties owned or operated by different accommodation providers (each a "Provider"). The Provider of your property is named in your booking details. The accommodation agreement is made between you and that Provider, and Tuparent handles the booking on the Provider's behalf. Where Tuparent itself provides the property, Tuparent is the Provider.

By making a booking, you confirm that you have read and accept these terms.

2. How these terms and your booking details fit together

The booking details of your property take priority over these general terms wherever they differ.

Each property can have its own cancellation policy, payment schedule, check-in and check-out times and house rules. These are shown on the property page, at checkout and in your booking confirmation (together, the "booking details"). Please read them before you confirm a booking, and keep your confirmation.

If something is not stated in the booking details, these terms apply. Mandatory consumer protection law always applies and prevails over both.

3. Making a booking

A booking is confirmed when we send you a booking confirmation or, where the booking details require a payment to secure the booking, when we receive that payment.

You can book on tuparent.com by adding a property to the cart or by requesting a quote. You can also book by email, by phone, or through a third-party booking channel such as Airbnb or Booking.com. A booking made through a third-party channel is confirmed according to that channel's own process.

The person making the booking must be at least 18 years old. Please check that the dates, property and number of guests in your confirmation are correct, and tell us immediately if anything is wrong.

4. Prices

Prices are in euros and include VAT at the prevailing rate.

The final price, including any cleaning, linen or other charges, is shown before you confirm your booking. We may change prices for future bookings, but a confirmed booking is not affected by later price changes.

5. Payment

You pay by credit card or bank transfer (invoice), as offered for your property, and the payment schedule is shown in your booking details.

Schedule: How it works

•Standard 20% reservation fee at booking; the remaining 80% is due 30 days before arrival.

•Full payment The full price is paid at booking.

•Invoice We send an invoice after the booking is confirmed; pay it by the due date on the invoice.

If you book less than 30 days before arrival, the full price is due at booking. Payments are made to the recipient named in your confirmation or invoice, which is either Tuparent or the Provider. Online card payments are handled by a third-party payment service provider.

If a payment is not received by its due date, we may cancel the booking. We will normally contact you first. Where a property requires a security deposit, this is stated in the booking details.

6. Cancellation policies

Your cancellation rights depend on the policy shown in your booking details; the table lists the policies we use.

Policy: Cancelled in time - Cancelled late

-Flexible: At least 14 days before check-in: full refund

Later than 14 days before check-in: no refund; the full price remains payable

•Standard: At least 30 days before check-in: refund of all payments except the 20% reservation fee

Later than 30 days before check-in: no refund; the full price remains payable

•Non-refundable: No refund No refund

•Custom:As stated in the booking details - As stated in the booking details

•Group bookings. Unless the booking details state otherwise, bookings of 2–4 properties made together have a 30-day cancellation period. They must be cancelled at least 30 days before check-in, and later cancellations are not refunded.

How to cancel. Cancel in writing by email to the contact address in your booking confirmation. A cancellation counts as made when it reaches that address. For bookings made through a third-party channel such as Airbnb or Booking.com, that channel's cancellation terms apply and you cancel through that channel.

Illness or accident. Under the Standard policy, if you cancel because you or a close relative is ill or has had an accident, you are entitled to a refund of the payments made, except the 20% reservation fee. We may ask for a medical certificate or other reliable explanation. Other policies apply this only if the booking details say so.

We recommend taking out separate travel or cancellation insurance with your own insurer.

7. Changing a booking

Requests to change the dates or the property are handled case by case and depend on availability.

Contact us as soon as possible if you need a change. We cannot guarantee that a change is possible, and it may affect the price. Bookings made through a third-party channel are changed through that channel.

8. Cancellation by the Provider and force majeure

If we or the Provider have to cancel your booking, you get back everything you paid, unless you accept equivalent replacement accommodation.

We may cancel a booking because of force majeure or another unforeseeable event that prevents us from providing the accommodation, such as serious water damage or fire, or because an agreed payment was not made on time.

9. Arrival and departure

Unless your booking details say otherwise, check-in is from 4:00 pm and check-out is by 12:00 noon (11:00 am at some properties).

Many properties use self check-in, where we send you the door or gate access codes before your arrival. Please tell us your estimated arrival time in advance. If you need a different arrival or departure time, contact us beforehand and we will try to arrange it.

10. House rules

These rules apply at every property unless the property description or booking details say otherwise.

• The number of guests must not exceed the number stated in the booking.

• Parties and gatherings that exceed that number must be agreed with us in advance; some properties do not allow them at all.

• Pets are allowed only where the property description says so, up to 2 pets unless stated otherwise.

• Smoking is prohibited indoors, and a fine or cleaning charge may be made.

• Quiet hours are 10:00 pm to 7:00 am.

• Children are welcome when accompanied by a guardian or another adult.

• Please use the property and its equipment carefully and for their intended purpose.

• Some properties have security cameras in outdoor areas; this is stated in the property description.

11. What is included in the rent

Furniture, household appliances, cooking and eating utensils, mattresses, blankets and pillows are included in the rent, as are electricity and water within normal use, firewood, and cleaning equipment and supplies.

• Where available, free use of a rowing boat is included.

• Linen and towels are not included at most properties but can be rented separately; check the property description.

• Final cleaning is included at some properties. Elsewhere you either clean the property yourself or order final cleaning for a separate price.

• Washing cars, using your own hot tub and charging electric vehicles are not allowed without a separate agreement.

12. Cleaning and damage

You are responsible for any damage you cause to the property or its contents, and you must report any damage or defect you notice during your stay as soon as possible.

Please leave the property tidy when you depart, for example with dishes washed and rubbish taken out. If the property needs more than normal cleaning (for example after indoor smoking) or something is damaged during your stay, the Provider may charge the cost of extra cleaning, repair or compensation afterwards. A security deposit, where required, may be used for these costs.

13. Complaints and dispute resolution

If something is wrong with your stay, tell us immediately so that we can fix it during your stay.

Complaints made after your stay must be made in writing, without undue delay after you notice the problem. The Provider is liable for defects in the accommodation as required by law. If we cannot reach a solution together, you as a consumer can take the matter to the Consumer Disputes Board (kuluttajariita.fi).

14. Liability

We and the Provider are not liable for damage or inconvenience caused by an event outside our reasonable control that we could not reasonably have prevented (force majeure), such as natural phenomena, power outages or actions by authorities.

Many properties are in the countryside, so temporary power outages can occur because of snow load, power line failures or storms. We are not responsible for the operation or availability of other local service providers, such as activity providers and restaurants, even if our website mentions them. This does not limit any liability that cannot be excluded by law.

15. Personal data

We process your personal data to handle your booking, as described in our privacy policy.

We share booking details such as your name, contact information, dates and number of guests with the Provider and with service partners needed for your stay, such as cleaning and check-in services. Some properties have security cameras in outdoor areas, and more information is in the privacy policy.

16. Using our website

All material on tuparent.com belongs to Tuparent or its licensors, and you may use it for personal purposes only.

• You must not republish, sell, rent, sub-license, copy or redistribute material from the website.

• You may link to our home page or other pages if the link is not misleading, does not imply that we endorse you, and fits the context of your site. We may ask you to remove a link at any time.

• You may not use our logo or other artwork in links without a written trademark licence, and you may not frame our pages in a way that changes how they look.

• We do not guarantee that the information on the website is complete or accurate, or that the website is always available. As long as the website is free to use, we are not liable for loss caused by using it, to the extent the law allows.

17. Governing law and changes to these terms

These terms and your accommodation agreement are governed by Finnish law, and mandatory consumer protection rules continue to apply.

We may update these terms at any time. Each booking is governed by the terms in force when it was made. These terms were last updated on 14 October 2026.

18. Contact details

Write to us by email for bookings, cancellations and complaints.

Tuparent Oy, Heikinkatu 20 as 4, 90100 Oulu, Finland. Business ID 3148048-1.

Ismo Nurmela, ismo.nurmela@tuparent.fi

Jarmo Lumpus, jarmolumpus@gmail.com